Shipping/Returns

Returns Policy

You may return new, unopened items or defective products within 10 days of delivery for a full refund.

Your refund will be returned within 2 weeks to your chosen account. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

 

Shipping

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kilogram.

 

Courier Prices
$ 7.50  - Auckland ( Metro ) -  Courier/Tracking

$ 8.50  - Greater Auckland Area ( one sector ) - Courier/Tracking

$ 9.50  - Auckland Rural  Address ( one sector ) - Courier/Tracking

$ 9.50  - North Island ( two sector ) - Courier/Tracking

$10.00   - North Island - Rural Address ( two sector ) - Courier/Tracking

$15.00  -  South Island - Courier/Tracking

$15.00 - Door to Door Delivery -  Auckland Areas Only